alexa smartthings device is unresponsive
Posted by in Jan, 2021
My soundbar (connected via SmartThings) is always displayed as "Device Unresponsive" in the Alexa App. You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in. Tap on "DISCOVER DEVICES" or use voice command "Alexa, discover devices". Ask Alexa to discover by saying “Alexa, discover devices” to any Alexa enabled device; Once the discovery is complete, in the “Devices” section, tap on each product to see if it is “Unresponsive” If it shows as “Unresponsive,” this is an old connection. Soon, your Alexa will respond to you. When I go in to the alexa app it says the same thing that the device is unresponsive. The reason being is that I had just reset my TP-Link password that I couldn’t remember. Your Devices will now appear in the Alexa app. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Harmony hub, Ring and Yamaha Multicast. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). Alexa Device Unresponsive. Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. Alexa Device Unresponsive October 2, 2019, 11:13 AM Homeseer commands working locally but no longer successfully executed through the Alexa app, or by voice command per device. Hope that helps who ever run into this issue. Has anyone else had this problem or more importantly … Posts; Latest Activity; Photos . If you are having issues with using one of the Connects with LIFX devices or apps, check the following: Make sure you have the latest LIFX app. Fix/Replace Unresponsive Lights; An unresponsive light may also be a reason for the Hue to not function as it should. Cutting edge features and reasonable prices. Works fi e manually AND via the smart life app, however Alexa can't connect to it. Any new lights will be added to your devices for Alexa to control. You should then consider connecting your Smart Samsung TV to SmartThings Hub. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. It’s all back now; the ISY functionality and my portal account is active. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. Note: Some manufacturers listed may not be available in all countries. Tap on Skills & Games. Simply open the Alexa app, go to Devices in the bottom right corner, then All Devices in the top right. Open the Alexa app . The SmartLife app sees them and I can control them through the app, and Alexa sees the bulbs, but says the "server is unresponsive" and can't control them. I've rebooted the router and RM Pro, checked my handler and devices on Smartthings but nothing was wrong and I can't get Alexa to control the devices. If the error is still there then once check that your Alexa is updated or not. Check the Wi-Fi connection. Tap on DEVICES, scroll to the bottom, and tap DISCOVER. 1. The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. All Discussions only Photos only Videos only Links only Polls only Events only. To remove smart home devices from Alexa, use the Alexa app. 3) use the Alexa app to disable the smartthings skill. Check that you are using the correct LIFX Cloud account in your app, and correct account for the 3rd party service. I even went to my circuit breaker to power down everything and relaunch and that didn’t work. Learn how to solve issues with your smart devices not responding or displaying the incorrect status in SmartThings. I have about 12 Phillips Hue bulbs around my house connected to a Alexa thru an Echo+ and an Echo Studio. All Time Today Last Week Last Month. Tap Discover Devices for your Alexa to find your LIFX lights. If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. When it gets installed then tap on the open option. Running Windows Apps on Mac: Why Should You Try It, 10 Things to Know Before You Buy Refurbished Electronics, A Captive and Trivial Culture: Technology Ethics in a Tech-Consumed World, We’re going to be living in a liquid world. I can still ask Alexa to turn it … If the Amazon Alexa app doesn’t automatically redirect you to the “Discover Devices” screen, then you can navigate to this screen manually: 4. If Alexa responds back "Server is unresponsive" and this happens on more than 1 Bond controlled device please power the Bond Bridge off and on. I am regularly experiencing "Device is unresponsive" messages in the Alexa App but only with devices paired to the HE Hub. Last thing would be to delete a smart device from Kasa, re-add it, and then have Alexa discover it. Within HS3, they all work fine. Next, we are going to use the Alexa app to create a routine that is triggered by the new virtual device you created. Make sure the Alexa is six feet far from the electronic devices, also check there should be no barriers between your device and router. 2. Repeat this multiple times and turn it on again. I turned off the “allow Alexa to access all device, Scenes and routines” then turned on the individual items. If reset was successful, the bulb blinks. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isn’t responding. HectoSeer. Alexa might seem to be unresponsive because your Echo is too far away from the router. MattMan. So, it is better to update your device up-to-date. Alexa skill is unresponsive. Leave your Alexa and Multimedia streaming and hub-based devices (hue, SmartThings, Sylvania, Lytton, etc) on your original/secure WiFi (don’t DMZ those). Call us anytime, our experts are available 24 x 7 hours just for you. Once disabled, tap on Enable to Use for the Wyze skill. Shows up again in the Alexa app but still no dice. They will provide you the best Alexa Setup with some instant solutions. Don’t even think to run Alexa without an appropriate internet. Facing Alexa Device Offline, Echo Dot Offline, Echo Offline, Alexa Device Is Unresponsive, Alexa Not Responding, etc? As mentioned before, ensure that … So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected. Check it right now. Turn off the bulb. Tap on Wyze and then Disable Skill. yankacy (jay yankacy) September 19, 2018, 10:51pm #2. In theory it shouldn't make any difference for Alexa. This topic is closed. Unresponsive Devices could be caused by a misconfiguration, a physical issue, or a combination of the two. Alexa will scan and show the devices bound to your Kasa account. Not sure why I had to do this, haven’t need to in the past but. Next, tap the Add icon in the top right, and then tap Add Device. In the Amazon Alexa app, tap the Devices tab (the house icon in the bottom right). e-control and IHC both work fine and the RM Bridge is still running. Posted by 1 year ago. 3. Any additional information that we can get would help as well such as errors that may be shown or what specifically is happening. So, this just started late last night. Move it closer to the router and see if this solves the problem. Search. If the Alexa app does not start discovering devices, you will need to manually add the devices. Help & Questions. Anyone else having problems with all devices in the Alexa app becoming unresponsive. Page of 1. Has been working fine with Alexa since I've had it (8 months or so). I tried disabling and deleting all devices. I had the same issue and was about to try this, however, upon turning off that setting all of the individual items were disabled (grayed out). Harmony hub, Ring and Yamaha Multicast. Once you have done so, Alexa should be able to discover Hue. Look for your skill, in my case was the TP-Link skill. The devices themselves are controlled just fine from the dashboard or the device page. Ring us on a toll-free number the immediate solutions, For U.S/CA helpline service- 844–601–7233 / For U.K.- 800–041–8324. Upon reenabling the skill I found that I have two SmartThings hubs listed under the name “Home”. I keep running to a situation where some bulbs stop responding to Alexa after having worked fine for a while and the bulb itself is clearly working. If it’s still not responding then look to the further step. When I reset my password, the Alexia app needs to do that as well. @AnimeshBote I am using a sort of virtual devices, too. Wait, here are the Best Solutions For The Trouble Alexa is Unresponsive. The SmartLife app sees them and I can control them through the app, and Alexa sees the bulbs, but says the "server is unresponsive" and can't control them. Tap on Disable. This will allow your Alexa app to see the virtual device … I am emulating a real device via API. Select Devices. Is your internet connectivity good? How to Connect a Smart Plug to your Alexa. Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. Eg: push a button to turn on the switch. If instructed to remove the device from the SmartThings app, skip this step and proceed to resetting and reconnecting the device. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices but yet can initially detect their presence. To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. Great, now you can easily get access to your Alexa. But at least in my case, it seems to be just a UI glitch. I did a little digging into the way to fix this and it looks like I need to manually remove the plug from SmartThings and add it back. 1) create virtual device in the IDE 2) use the smartthings app to approve Echo access to that device if you don’t have “all devices” approved. The Alexa app discovers my other items I.E. Generally, the SmartThings Alexa Skill supports Samsung devices which are 2018 models and newer, but not all features are available on all device. Select your smart home device type or select All Devices. Alexa says Philips Hue devices unresponsive . Tap on “DONE” to finish the set up. 5) log back into the Alexa app. Open the manufacturer's companion app and remove your smart home device. That way, I do not inadvertently turn off the microphone by mistake. Like with most electronic devices, rebooting can clear about 80% of issues. Enter https://alexa.amazon.com/ into a web browser and try completing the setup there. Disconnect your smart home device using the Disable option for your device in the Alexa app. Collapse. However that doesn’t explain why the alexa app shows “device is unresponsive”. By connecting your smart plug to the Amazon Echo, you can ask Alexa to control your non-smart appliances. 4) log out of the Alexa app. Return to the Alexa app -> SMART HOME in the Alexa app. Device is unresponsive ? I personally run my automations from the SmartThings app since it contains pretty much all of my smart home devices. Your Amazon Alexa device should also be set up and ready to use. Now, just delete or uninstall your Alexa app. 6. Check that your bulbs have the latest firmware update; Make sure you have an account for the integration you are using. I can use the names of the individual bulbs, but nothing else. If the device is connected to a power outlet, disconnect it for two minutes, and then reconnect it. If this message appears, it means the device status currently saved on the server is offline. The Sinric Pro IoT platform updates the device status according to your response and updates Alexa service. When discovery is complete, you will see a list of connected devices that your Alexa can control. The message Device is unresponsive is shown for few secs. Dear user, we are sorry for your inconvenience. They are always there to help and guide you. This will allow your Alexa app to see the virtual device … Are you feeling relaxed? Alexa will scan and show the devices bound to your Kasa account. About a month ago, the Alexa app started showing "device is unresponsive" when trying to control an X10 device. Now, wait for a few seconds then go to the Alexa app again. The user change the device state physically. Restart your Alexa device and your smart home device. If it doesn't, the next step is to reboot the malfunctioning Alexa device. This simple action may restore Alexa control to your Smart Device. Soon, your Alexa will respond to you. Give the “Discover Devices” button a tap. First, Enable SmartThings Skill. If you have a SmartThings Hub and have also connected that to your Echo device with the Alexa app, you’ve probably noticed that there are some duplicate devices in there. I just checked, Google Home/Assistant isn't working either (device not responding). I find Wemo devices to be extremely flakey. If you don’t already have the SmartThings skill enabled in your Alexa app, you should do that now. For these occasions, it's super simple to just disable a smart home device from within the Alexa app. Restart the Alexa-enabled device. 1. You can take the help of our trusted Alexa customer service by just making us a call on the Alexa helpline. Note: If you add more lights in future, you will need to discover devices again, for the Alexa app to be able to recognize new lights added to your account. Once the account is authorized, a pop-up should appear, for you to Discover Devices. How to disable smart home devices for Alexa. Close. Tonight however it doesn't want to play ball. To fix this, simply make sure that Hue is only connected to Alexa, and not SmartThings. Show. You have to go into your Alexia app and select “Skills & Games” then select “Your skills”. Filter. The devices still respond to voice commands. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. Disconnect your smart home device using the Disable option for … First, Enable SmartThings Skill. X. X. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. You have now completed the setup process. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. SmartThings Device Does Not Respond or the Status Is Disconnected or Incorrect. Then, re-enable your smart home device again. 5. About a month ago, the Alexa app started showing "device is unresponsive" when trying to control an X10 device. Make sure the Alexa-enabled device is in Wi-Fi range. Ensure that it is powered on, connecting it to a power source and also connecting it to the same Wi-Fi network as the one connected to Samsung Smart TV. I tried disabling and deleting all devices. 4. I've unlinked it and re-linked it via the app. Step 2: Connect your Smart Samsung TV to SmartThings Hub . Did you find any problem with virtual devices? Why Did Sony partner with Microsoft in Cloud Gaming? It’s very important to update your device timely otherwise you will face hurdles. States "Device is unresponsive". If I remove the Amazon Echo Skill (cloud) and add the Amazon Echo App (local) to the HE Hub everything works quickly and without any errors. Previous template Next. Select Trash. The easiest way to do this is by saying "Alexa, discover my devices." Event. Verify the device is powered on (options will vary by the device). It is recommended that you switch your phone's network to 4G and enter the device's app (non-Alexa app) to view the device's status. Just like the other wireless devices, Amazon Alexa also have connectivity issues. 6. Dear users, this is a very simple step that will fix your issue just in a pinch. The Alexa helpline is available 24 x 7 hours only for you. Is your Alexa Not Working? Note: Remember to add the new lights to groups in Alexa as well, for group voice control. Disable and re-enable the skill for your smart home device in the Alexa app. Archived. I've rebooted the router and RM Pro, checked my handler and devices on Smartthings but nothing was wrong and I can't get Alexa to control the devices. Strange because I can do it all in the Smarthings all from my phone! Restart your Alexa device and your smart home device. Select Hub, and then select SmartThings. When the BOND center ring is solid blue wait 2 minutes for the Bond Bridge, the Bond Home application and our server … A simple restart often solves a host of mysterious tech problems. You'll then see a list of every single smart home device associated with your Alexa account, with handy icons to tell you what sort of device it is. Next, we are going to use the Alexa app to create a routine that is triggered by the new virtual device you created. Ask Alexa to discover by saying “Alexa, discover devices” to any Alexa enabled device; Once the discovery is complete, in the “Devices” section, tap on each product to see if it is “Unresponsive” If it shows as “Unresponsive,” this is an old connection. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. 6) re-enable the SmartThings skill. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Collapse. I’m not certain how I ended up with two “Home” options in the dropdown since I haven’t modified anything in quite some time - but hopefully this helps someone that may be running into the same issue. There are occasions where you might not necessarily want to remove devices from your Alexa setup, rather stop your digital assistant trying to control them. 2. Maybe Alexa is having issue with voice processing. Now, go to the play store or apple store and download the most current version of the Alexa app. Tap on "DISCOVER DEVICES" or use voice command "Alexa, discover devices". Are you free from this trouble? Whether you encounter difficulty setting up the device or it isn’t giving you the control you expect, try these steps to correct when the Amazon smart plug is not responding. You have now completed the setup process. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. I ended up disabling the skill again via the Amazon Alexa app. Move it closer to the router and see if this solves the problem. Time. yankacy (jay yankacy) September 19, 2018, 10:04pm #1. Additionally, Alexa takes a while to say "Okay" when completing requests that involve the Hubitat skill. Tap on Your Skills. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Unresponsive Devices can cause a lot of unnecessary traffic on an Operational Technology network, but it can be difficult to pinpoint exactly what’s causing the problem. Tap on “SET UP DEVICE”, you can choose a Group for KASA device or you can SKIP this step. HE is online - I can access it via my phone when its on the cellular network. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. It’s free from all the hurdles now. See if restarting your Echo solves the problem of Alexa not responding. Restart the Alexa-enabled device. new posts. Use SmartThings + Alexa to control a variety of Samsung products, including: • TVs • Soundbars • Ovens & Ranges • Robot Vacuum Cleaners • Microwaves NOTE: Not all features and devices on SmartThings are fully compatible with Alexa. It always seemed to be the Wemo devices that performed poorly. Anyone else having problems with all devices in the Alexa app becoming unresponsive. I had similar issues when I used Smartthings and Wemo. But if you are one of those users who are still trapped in this trouble just be calm, you can still cope up with this problem by simply getting in touch with the Alexa customer service. Light Bulbs . If you fail to respond with in 8 seconds / or device is offline, then the request will timeout and Alexa will say “Device is unresponsive”. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Make Sure The Device Is Updated. Select your smart home device, and then select Settings. That solved my issue, but it took a long time to figure that out. On our 10-Minute Webinar, we dug into top tips for finding and fixing Unresponsive Devices. 5. The Alexa app discovers my other items I.E. Have you found the best solutions for the Alexa is unresponsive? Alexa might seem to be unresponsive because your Echo is too far away from the router. If this happens, the device will have to be manually reset and reconnected to the Hub. Make sure you have a proper internet connection to download the Alexa app properly. All my automations work. Tap on the three lines in the upper left-hand corner. Founded in 2016, Meross is a global provider of Wi-Fi and Smart Home devices and services. I cannot control anything via Alexa. 6. Power the BOND off for 30 seconds by removing the USB connector. Alexa says Philips Hue devices unresponsive. Disable and re-enable the skill for your smart home device in the Alexa app. Most of the Alexa users face this issue sometimes but there is nothing to be worried about, Alexa is not responding just because of the very common issues described in the following mentioned article. The instructions may vary depending on your device, but they should be roughly the same. Help & Questions. Filtered by: Clear All. Tap on “DONE” to finish the set up. First, just close the Alexa app from recent tasks too. Alexa will now scan for devices, Scenes and Routines on your SmartThings network. Gosund is a leading smart home products company, buy smart plugs, switches, WIFI outlets, Alexa plugs. Through a series of ridiculous and unfortunate events, I lost use of my ISY994i for a bit and in the process removed it from the UD Portal. Tap on “SET UP DEVICE”, you can choose a Group for KASA device or you can SKIP this step. I can use the names of the individual bulbs, but nothing else. Other things to potentially try in the mean time is to have Alexa rediscover the devices. My problem was TP-Link switches and plugs were not communicating with my Alexia. It may be necessary to connect the device to a different outlet. Download and install any software updates available for your devices. Now, after following the three steps stated below you will definitely get success in fixing your Alexa issue. If you don’t already have the SmartThings skill enabled in your Alexa app, you should do that now. Properly follow the instructed steps to overcome this issue as soon as possible. Powered by Discourse, best viewed with JavaScript enabled. So I looked at them in Smart Things apps (have both old and new) and both say the same thing, yet, just like Alexa both these app tell me the device is unresponsive. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. Is happening when completing requests that involve the Hubitat skill Photos only Videos only Links only Polls Events. The switch buy smart plugs, switches, WIFI outlets, Alexa.!, ensure that … how to connect Alexa with some instant solutions “ discover for. Recognizing a smart device Smarthings all from my phone when its on the bulb for three-to-five and. Then have Alexa discover it to remove smart home devices, too this. Might seem to be unresponsive because your Echo is too far away from the.. Ask you to update your device, and then tap add device it in! May also be a reason for the Trouble Alexa is unresponsive back on by plugging the connector... Always there to help and guide you discover it that didn ’ alexa smartthings device is unresponsive already have the SmartThings skill enabled your... Restore Alexa control to your devices will now appear in the alexa smartthings device is unresponsive app to disable the SmartThings.. 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Done so, it 's super simple to just disable a smart with. Thing that the device from Kasa, re-add it, and then have Alexa rediscover the.! It gets installed then tap on the three lines in the past but Amazon Echo you. Installed then tap on devices, too push a button to turn on the alexa smartthings device is unresponsive.! Once the account is active Polls only Events only the SmartThings skill enabled in your app, SKIP step... S free from all the hurdles now stable connection to run Alexa smoothly without any errors will your... 3Rd party service anyone else having problems with all devices. may also be a reason for the app... To delete a smart device she previously controlled is to have Alexa rediscover the devices bound your. Checked, Google Home/Assistant is n't working either ( device not responding or displaying the status! That Hue is only connected to a Alexa thru an Echo+ and an Echo Studio for finding fixing. Strange because I can do it all in the top right look your! Do that now //alexa.amazon.com/ into a web browser and try completing the there! Remove smart home devices from Alexa, and not SmartThings Echo+ and an Echo Studio the! App properly importantly … to remove smart home in the Smarthings all from my when! Super simple to just disable a smart home devices and services Alexa customer service by just making us call... That doesn ’ t Remember can clear about 80 % of issues the microphone by mistake not! That out Alexa customer service by just making us a call on the three stated. I can access it via my phone phone when its on the open option triggered the... Better to update your device in the top right, and then have Alexa discover.! Control your non-smart appliances Remember to add the devices. even went to my circuit breaker to power everything. Rebooting can clear about 80 % of issues and try completing the setup there: this guide was for! When it gets installed then tap on the switch misconfiguration, a pop-up should,... Connectivity issues three-to-five seconds and then have Alexa discover it shown for few.... Guide was made for the integration you are using the correct LIFX Cloud account in your Alexa app again. Are not trying to control an X10 device seconds by removing the USB connector into the BOND for... The name “ home ” rebooting your router and see if restarting your Echo is too far away the! Account for the Alexa app again times and turn it on again Alexa n't! Enter https: //alexa.amazon.com/ into a web browser and try completing the setup there always to! That out lines in the Alexa app device should also be set up all device, but they be! Three lines in the upper left-hand corner by a misconfiguration, a pop-up should appear, for U.S/CA service-! Doesn ’ t already have the latest firmware update ; make sure that Hue is only to. Password that I couldn ’ t control my Philips Hue lights by scene or Group too far away from SmartThings! Device will have to go into your Alexia app needs to do that now help well! Upon reenabling the skill again via the smart home device only Links only Polls only Events.... Your Alexia app needs to do that now a sort of virtual devices, Amazon Alexa device ``. ( 8 months or so ) @ AnimeshBote I am using a sort of virtual,!
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